Terms of Service

Welcome to HealthSheba (healthsheba.com.bd). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or making a purchase from our website, you agree to be legally bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About Us

HealthSheba is an e-commerce platform based in Bangladesh, offering health, wellness, and lifestyle products to customers across the country.

  • Business Name: HealthSheba
  • Website: healthsheba.com.bd
  • Address: Rayerbag Shopping Complex, Dhaka, Bangladesh
  • Email: support@healthsheba.com.bd
  • Phone/WhatsApp: +880 1894-700596

2. Eligibility to Use

By using our website, you confirm that:

  • You are at least 18 years of age, or accessing the site under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement under the laws of Bangladesh.
  • You will provide accurate, current, and complete information when creating an account or placing an order.
  • You will not use our services for any unlawful or unauthorised purpose.

If we discover that you have provided false information or are using our platform fraudulently, we reserve the right to suspend or terminate your account without notice.

3. Account Registration

To make purchases or access certain features, you may need to create an account. You agree to:

  • Provide accurate and complete information during registration.
  • Maintain the confidentiality of your password and account credentials.
  • Notify us immediately of any unauthorised access or security breach.
  • Be responsible for all activity that occurs under your account.

HealthSheba is not liable for any loss or damage arising from unauthorised use of your account due to your failure to safeguard your credentials.

4. Products and Pricing

Product Information

  • We make every effort to display our products as accurately as possible. However, colours, images, and descriptions may slightly vary due to display settings, lighting, or photography.
  • Product availability is subject to stock and may change without prior notice.
  • Specifications, packaging, and ingredients of products may be updated by manufacturers without prior intimation.

Pricing

  • All prices are listed in Bangladeshi Taka (BDT/৳) and are inclusive of applicable taxes (VAT) unless stated otherwise.
  • Prices are subject to change without prior notice.
  • In case of any pricing error, HealthSheba reserves the right to cancel the order and issue a full refund.
  • Discount codes and promotional offers cannot be combined unless specified.

5. Order Placement and Acceptance

  • Placing an order on HealthSheba constitutes an offer to purchase, not a confirmed sale.
  • All orders are subject to acceptance and availability.
  • An order confirmation email or SMS does not guarantee acceptance — it only acknowledges that we have received your order.
  • HealthSheba reserves the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to:
    • Suspected fraud or unauthorised activity
    • Product unavailability
    • Pricing or description errors
    • Inability to verify customer identity or address
    • Repeated cancellation or refusal of past orders

6. Payment Terms

We accept the following payment methods:

  • Cash on Delivery (COD)
  • bKash, Nagad, Rocket, Upay (mobile financial services)
  • Visa, MasterCard, American Express (credit/debit cards)
  • SSLCommerz secure payment gateway
  • Bank transfer (for bulk and wholesale orders)

By providing payment information, you confirm that you are authorised to use the chosen payment method and that all details are accurate.

For high-value orders, we may request partial advance payment as security against false orders.

7. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about delivery times, charges, and coverage areas.

Customers are responsible for providing accurate delivery information. HealthSheba is not liable for delays or non-delivery resulting from incorrect address or unavailability at the time of delivery.

8. Returns, Refunds, and Exchanges

All return, refund, and exchange requests are governed by our Refund & Return Policy.

You may return or exchange eligible products within 7 days of delivery, subject to the conditions outlined in our Refund Policy.

9. Product Use and Disclaimer

  • Products sold on HealthSheba are intended for personal, non-commercial use unless explicitly marked otherwise.
  • Customers must use products as directed by the manufacturer or healthcare professional.
  • HealthSheba is not a medical service provider. The products listed are not a substitute for professional medical advice, diagnosis, or treatment.
  • Any health-related information provided on our website is for general informational purposes only and should not be considered medical advice.
  • Always consult a qualified physician, doctor, or healthcare professional before using any health, wellness, or fitness-related product — especially if you have an existing medical condition, are pregnant, or are taking medication.
  • HealthSheba shall not be held liable for any adverse effects, injuries, or damages caused by improper use of the products purchased through our platform.

10. Intellectual Property Rights

All content on healthsheba.com.bd — including but not limited to logos, brand names, text, images, graphics, videos, product photographs, designs, software, and overall website appearance — is the exclusive property of HealthSheba or its licensors and is protected by Bangladeshi and international copyright, trademark, and intellectual property laws.

You may not:

  • Copy, reproduce, modify, or distribute any content without our prior written permission.
  • Use our brand name, logo, or trademarks for commercial purposes.
  • Scrape, crawl, or extract data from our website using automated tools.
  • Use our content to mislead customers or impersonate our brand.

Unauthorised use may result in legal action.

11. User Conduct and Prohibited Activities

You agree not to use HealthSheba for any of the following:

  • Posting false, misleading, defamatory, abusive, obscene, or harassing content.
  • Submitting fake reviews, ratings, or testimonials.
  • Uploading malware, viruses, or harmful code.
  • Attempting to hack, breach, or compromise our security systems.
  • Placing fraudulent orders or using stolen payment methods.
  • Reselling our products without prior written authorisation.
  • Spamming our customer support, social media, or contact channels.
  • Violating any applicable Bangladeshi or international laws.

Violation of these terms may result in immediate account termination, order cancellation, and potential legal action.

12. Reviews, Comments, and User Submissions

When you submit reviews, comments, photos, or any other content to our website or social media:

  • You grant HealthSheba a non-exclusive, royalty-free, worldwide license to use, display, reproduce, modify, and distribute that content in connection with our business and marketing activities.
  • You confirm that the content is your own original work and does not infringe on any third-party rights.
  • We reserve the right to edit, remove, or refuse any content that violates these Terms or is deemed inappropriate.
  • HealthSheba is not responsible for the accuracy or reliability of user-submitted content.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or advertisements (such as Meta, Google, payment gateways, courier partners, etc.). HealthSheba is not responsible for the content, privacy practices, or operations of these third parties.

Your interactions with third-party services are governed by their respective terms and privacy policies. We encourage you to read them carefully.

14. Limitation of Liability

To the maximum extent permitted by law:

  • HealthSheba and its directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
  • This includes (but is not limited to) loss of data, loss of profit, business interruption, or personal injury.
  • Our total liability for any claim arising out of or relating to these Terms or our products shall not exceed the amount paid by you for the specific product giving rise to the claim.
  • We do not guarantee that our website will be uninterrupted, error-free, or free from viruses.

15. Indemnification

You agree to indemnify, defend, and hold harmless HealthSheba, its owners, employees, agents, and partners from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:

  • Your violation of these Terms.
  • Your misuse of our website or products.
  • Your violation of any third-party rights or applicable laws.
  • Any false or misleading information you provide.

16. Privacy and Data Protection

Your use of HealthSheba is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.

17. Force Majeure

HealthSheba shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (floods, cyclones, earthquakes)
  • Pandemics or public health emergencies
  • Government actions, lockdowns, or curfews
  • Political unrest, hartals, or strikes
  • Power outages, internet failures, or cyber attacks
  • Acts of war or terrorism
  • Courier or logistics disruptions

18. Termination

HealthSheba reserves the right to suspend, restrict, or terminate your account or access to our services at any time, without prior notice, if:

  • You violate these Terms.
  • We suspect fraudulent or abusive activity.
  • We are required to do so by law.
  • You repeatedly cancel or refuse confirmed orders.

Upon termination, your right to use our services will immediately cease.

19. Modifications to These Terms

HealthSheba reserves the right to modify, update, or replace these Terms at any time, at our sole discretion.

  • Updated Terms will be posted on this page with a revised "Last Updated" date.
  • Material changes may be notified via email, SMS, or website notice.
  • Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically.

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh, including but not limited to:

  • The Sale of Goods Act, 1930
  • The Contract Act, 1872
  • The Consumer Rights Protection Act, 2009
  • The Information and Communication Technology Act, 2006 (as amended)
  • The Digital Security Act, 2018

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

22. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, and Shipping Policy, constitute the entire agreement between you and HealthSheba regarding your use of our website and services.

These Terms supersede any prior agreements, communications, or understandings (whether written or oral) between you and HealthSheba.

23. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

HealthSheba — Customer Support

By using healthsheba.com.bd, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.